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Contact

Delivery

How long until it arrives?

Once the payment is confirmed, orders arrive within 3–7 working days. We send everything by Iran Post priority.

How much is shipping?

65,000 Toman to every destination, no exceptions. Orders over 2,000,000 Toman ship free.

My parcel is late. Whose fault is that?

We try to send everything as fast as we can, but delays at the post office, public holidays and the weather are not ours to control. Tell us if your parcel is late and we will chase it.

Returns and refunds

Can I send it back?

Because these are hygiene products we do not take returns, unless the product arrived damaged or we sent the wrong thing. Tell us within 48 hours of delivery and send a photo; we will replace it or refund you.

My skin reacted. Can I return it?

An individual skin reaction is not grounds for a return, because every skin answers differently. That is why we ask you to patch test first, and to read the ingredient list or ask your doctor if you have reacted to something before.

Payment and orders

How do I pay?

Online, through the ZarinPal gateway. Nisha never stores any of your card details.

I placed an order but did not pay.

The order waits for payment and does not ship until it is paid. Whenever you are ready, pay it from the order tracking page with your order code and mobile number.

Can I buy without an account?

Yes. All we need is a mobile number, because the order status is sent by text.

Using and keeping

Can I use it on sensitive skin?

Put a little on the inside of your forearm and wait 48 hours before using it properly. If you see redness or itching, stop. The full ingredient list is above — if something has caught you out before, check for it there first.

Why is this bar a different colour from the photo?

The colour comes from the ingredients themselves — madder, turmeric, charcoal — and every batch differs a little from the last. The photo is a real bar, not a render.

Not answered here? Message @nishasoap or give us a ring.